We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Supervisor you are responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and your role will include key responsibilities such as:
• Ensure that every call is attended and greeted politely in a professional manner as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries
• Maintain an awareness of guest profiles through Opera guest profile system
• Establish and control the duty roster according to the business needs
• Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Front Office Manager, Information System Manager and Chief Engineer
• Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments
• Ensure the department is manned fully at all times and every call is promptly attended
• Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors
• Ensure all wake up calls are made at the correct time, according to the hotel standard
Posted Date: | 2024-03-16 |
Job Location: | Saudi Arabia – Medina |
Department: | Front Office |
Tagged as: Chief Engineer, Engineer, hotel, ITI, manager, Office Manager, Rotana
Source ⇲
Rotana Jobs
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver...
Apply For This JobWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to...
Apply For This JobResponsibilities: Monitor and authorize the entrance and departure of employees, visitors, and other persons. Patrol premises regularly to maintain order...
Apply For This JobResponsibilities: Establishment of cleaning standards and procedures for workers and ensure adherence to these standards and procedures Coaching and developing...
Apply For This JobWe are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a...
Apply For This JobWe require International Chef to work for a Local Family with preferably Hotel Experience, Please Send CV :- jparedes@galadaribrothers.com ...
Apply For This Job