Guest Relations Officer | Al-Futtaim Automotive | BYD (SA) contract

Job Requisition ID: 175881 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements. The role is the first face of the business to the customer and sets the tone for the rest of the customer experience with the business and then becomes the link between customer and showroom.

What You Will Do:

Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members

Providing excellent and a delightful customer experience as per company policy and procedures

Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

Logging Visits (including time, date and visitor details)

Maintaining an up to date knowledge of personnel and procedures

Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Behavioural Competencies :

Excellent customer relations skills

Out-going, engaging and builds rapport easily

Team player

Proactive, hardworking, motivated approach 

About the Team:

You’ll be joining a performance-driven sales team that thrives on discipline, energy, and customer obsession.

Whether you’re a tech-driven closer or a relationship builder, what sets you apart here will be your ability to manage leads consistently and turn opportunities into lasting relationships

What’s in it for You:

Competitive base salary + commission structure.
Training via BYD global programs and Al-Futtaim’s learning ecosystem.
Career progression into senior sales, product, or leadership roles.
Opportunity to represent a pioneering global tech brand with the backing of Al-Futtaim’s strong market presence.
Comprehensive benefits in line with Al-Futtaim policy (medical, insurance, retail discounts, etc.)

The Hiring Process:

We believe in keeping things transparent and fair. Here’s what you can expect:
Application – Submit your CV online through our portal.
Video Interview – If shortlisted, record yourself answering a few critical but simple questions.
Talent Acquisition Interview – Discuss your experience, achievements, and career fit.
Role Play & Panel Interview – Showcase your sales approach in a practical scenario.
Offer – If selected, we’ll make it official and start your journey with BYD

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Tagged as: Al Futtaim, automotive, Construction, Dubai, healthcare, ITI, labor, learn, lexus, retail, sales, ship, SMO, UAE

Source ⇲
Al Futtaim Private Company LLC - Custom Search locationMulti:(AE)