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Overview Of The Role:
- The Customer Support Centre Agent plays a critical role in ensuring a seamless customer journey by providing exceptional service for non-face-to-face contacts. The primary goal is to build and retain long-lasting relationships with both new and returning customers, fostering brand trust through positive shopping experiences that support commercial growth. This role requires effective communication and problem-solving skills to deliver a hassle-free, consistent, inspiring, and rewarding customer experience.
What You Will Do:
General
- Ensure that all cases are accurately raised in CRM for follow up and accurate data recording.
- Follow up and resolve all customer emails and social media complaints within 24 hours of being received.
- Adhere to department action plans to enhance customer experience consistently.
- Work towards achieving first call resolution by providing solutions to customer inquiries.
- Communicate with customers positively, friendly, and empathetically to ensure consistent engagement.
- Monitor the transport management system, contacting customers as needed for delays or callbacks requested through the driver’s tablet.
Required Skills To Be Successful:
- Excellent communication and interpersonal skills
- Proficient use of computer and MS Office
- Strong problem-solving ability
- Customer focus and service orientation
What Qualifies You For The Role:
- High School diploma required.
- Minimum of 2 years experience in a similar customer service role.
- Proficient user of computer and MS Office software.
- Strong organizational skills with a high level of accuracy.
- Excellent communication and interpersonal skills.
- Problem-solving capabilities.
- Good command of English; Arabic language skills preferred.
Source ⇲
Al Futtaim Private Company LLC - Custom Search locationMulti:(AE)