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Department: Office of the Chief Digital and Information Officer
Position: OCDIO D&IT Process Manager
Location: Madrid, Spain
D&IT Process Manager
Purpose:
The primary role is to be the expert in the D&IT process he/she owns, designs, and keeps improving in line with D&IT strategic goals and objectives. Manages the operations of his/her processes. Facilitates trainings and communications in alignment with the Change Management Team. Ensures that process documentation and policies of his/her processes are in place and up to date.
Responsibilities :
D&IT Process Management :
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Take responsibility for managing one or several D&IT processes to effectively approve or reject introducing changes and making improvements that will increase productivity, reduce costs, and keep processes simple
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Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently
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Engage with and influence stakeholders to ensure that processes are orchestrated and managed to meet agreed service levels, security requirements, and other quality standards
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Contribute to the development of policies, standards, and guidelines
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Promote simplification to ensure efficiencies
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Support other D&IT processes owned by peers
Communication Management :
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Liaise with Digital & IT Leads on current initiatives so that future processes and systems are aligned with management expectations and are well adopted to deliver expected benefits
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Align with the D&IT Change Management Team in all communications to promote new initiatives and inform about progress
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Prepare state-of-the-art presentations (PowerPoint), ensuring the content is meaningful, comprehensive and adds value
Documentation & Training Management :
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Ensure all documentation for his/her processes and peers is up to date
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Prepare and deliver trainings for all D&IT processes owned
Performance Management :
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Ensure accuracy and integrity of Technology Master Data in D&IT systems (ServiceNow, Power BI, etc.)
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Recommend and participate in process analysis; support monthly D&IT strategic and operational KPIs and any other D&IT dashboards, as well as related analysis for the D&IT Process Performance Manager
Requirements :
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University degree (D&IT, Data, Business, etc.)
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10+ years of IT experience in designing and implementing IT processes/capabilities in a global, multicultural environment
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Project management experience
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Previous experience in a JTI BTS team is likely
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Excellent English (written and spoken)
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Excellent understanding and knowledge of D&IT process architecture and industry best practices
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Excellent communication and presentation skills
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.