Assistant Manager – Guest Service – Centro Olaya Centro Olaya NEW

Summary:
The Assistant Manager – Guest Service will be responsible for assisting in overseeing and managing all aspects of guest service operations to ensure a high level of customer satisfaction.

Job Responsibility:
– Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
– Handle guest inquiries, concerns, and complaints in a professional and efficient manner.
– Monitor guest satisfaction levels and implement strategies to improve service quality.
– Collaborate with other departments to coordinate guest requests and resolve issues.
– Assist in developing and implementing guest service policies and procedures.
– Conduct regular staff meetings and trainings to ensure a high level of service standards.
– Assist in analyzing guest feedback and data to make informed decisions for continuous improvement.

Candidate Requirements:
– Proven experience in a hospitality or customer service role.
– Strong leadership and communication skills.
– Ability to work well under pressure and handle stressful situations calmly.
– Excellent problem-solving abilities and a customer-focused mindset.
– Knowledge of hotel operations and guest service best practices.
– Bachelor’s degree in Hospitality Management or related field is preferred.

Tagged as: Assistant, Assistant Manager, Customer Service, diploma, hospitality, hotel, ITI, labor, management, manager, ship

Source ⇲
Rotana Jobs