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Technical Operations Associate (CREWE, GB, CW1 6GH) contract
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To make a difference with us, all you need to do is bring your human best.
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Learn more: jti.com
Please Join Us In Crewe as TECHNICAL OPERATIONS ASSOCIATE – ENGINEERING
As a Technical Operations Associate (Engineer), you will play a key role in ensuring the safe, efficient, and timely fault‑finding, repair, and maintenance of a wide range of electromechanical equipment across the automated warehouse. This mechatronics‑focused role supports both reactive and planned maintenance activities, helping to maximise asset availability, performance, and operational safety within a highly automated environment. Joining a small team of electromechanical engineers, a strong team working, problem-solving and continuous improvement mindset are essential.
You will work 36 hours per week on day shifts – typical working patterns are 07:00–16:00 or 08:00–17:00 Mon-Fri. Occasional flexibility may be required to support operational needs
Position
As a Technical Operations Associate, you will:
- Diagnose and resolve electromechanical faults across automated storage and retrieval systems (ASRS), including high‑ and low‑bay stacker cranes, chain conveyors, roller conveyors, and other in‑line automated equipment
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Carry out effective repairs and corrective actions- such as equipment resets, component replacement, adjustments, and practical engineering solutions, in a safe and timely manner
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Demonstrate strong electrical/electromechanical bias, including the ability to safely work with complex electrical systems, using systematic fault‑finding techniques to resolve issues
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Support ancillary automation systems and PLC networks, conducting troubleshooting and corrective actions where possible
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Coordinate and manage external contractors for servicing and third‑line support, ensuring all work is completed safely, on time, to standard, and in full compliance with site health and safety policies
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Perform preventative maintenance activities to improve asset reliability, performance, and longevity
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Manage and maintain appropriate stock levels of spare parts to support efficient fault resolution
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Maintain high housekeeping standards across all engineering areas, equipment zones, and workspaces
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Support administrative tasks including maintaining accurate service records, contributing to risk assessments, assisting with purchasing administration, and completing other required documentation
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Provide wider technical support to projects, trials, and continuous improvement activities as required
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Demonstrate a strong continuous improvement mindset, actively identifying opportunities to enhance reliability, reduce downtime, and improve operational performance
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Work collaboratively with internal stakeholders, supporting fault‑finding, problem‑solving, and ensuring effective communication across teams
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Be fully committed to a strong Health & Safety culture, actively supporting improvement initiatives and consistently working safely at all times
Requirements
- Five GCSE’s at Grade C/4 or above including Maths & English or equivalent
- Level 3 NVQ Electrical qualification (or equivalent) is essential
- Current IET Wiring Regulations certification (e.g. 18th Edition or latest equivalent)
- Experience working with automation and/or robotics within an industrial, manufacturing, or material‑handling environment essential
- Ability and willingness to work at height is essential
- Basic understanding/familiarity with controls systems and/or PLC communications
- Ability to diagnose and resolve electrical and mechanical faults, using a logical, analytical approach
- Competence in reading and interpreting electrical and mechanical technical drawings
- Proficient in the safe use of a wide range of hand and power tools
- Fluent in spoken and written English, with the ability to communicate technical information clearly
- Strong problem‑solving and analytical skills, with the ability to work effectively on own initiative
- Good communication and teamwork skills, with the confidence to engage with internal teams and external suppliers
- Computer literacy essential (Word, Excel, PowerPoint); report‑writing skills beneficial
Desirable/Advantageous:
- HNC/HND/ONC in Electrical, Mechanical, or Electromechanical Engineering
- Experience with controls engineering and/or PLC communications within automated or robotic warehouse environments
- Working at Height / CRD Rescue training
- IPAF and/or FLT licence
- Additional electromechanical or automation‑related qualifications
How we’ll reward you
In return, we offer a competitive salary dependent on experience. We’ll also provide you with a comprehensive benefits package that’s flexible to suit you and your lifestyle including a discretionary 10% bonus scheme and money to spend on a range of flexible benefits from share schemes to discounted gym memberships.
It is important to us that you have a good work life balance so to encourage this we offer flexible working including working from home. We know how important the future is, so we offer a very competitive non-contributory pension. For peace of mind for you and your family we also provide fully funded private medical insurance, life assurance, income protection and health screening.
Inclusion
At JTI, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As an employer, we are committed to promoting & protecting the physical and mental health of our employees.
More Information
If you would like further information about what it is like to work for JTI click here.
Next Steps
Are you interested in applying? If so, please apply with your CV and a covering letter highlighting your suitability for the role.
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.