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M&S Reporting Center Process Manager (TAGUIG CITY, PH, 1634) Full Time
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Please apply until March 2, 2026
Role: Permanent
Department: Marketing & Sales Service Delivery
Reporting to: M&S Service Delivery Director
Marketing & Sales Reporting Center Process Manager
The M&S Reporting Center Process Manager is responsible for managing a team of more than 10 people and supporting the Marketing & Sales functions across JTI’s markets in Asia, Eastern Europe (CIS), MENEAT, and the Americas. This role involves delivering reports and presentations that help address business objectives. The manager is also responsible for specific tasks related to process improvements and collaborates with various Strategic Insights (SI) teams, other Global Business Services (GBS) teams, and the M&S Functional Champion team to innovate reporting processes for the company. Additionally, the incumbent of this position will represent GBS Manila in defining strategic initiatives and will be responsible for executing these initiatives to support the evolution of shared services at JTI.
As the M&S Reporting Center Process Manager in GBS Manila, you will be responsible for:
- Core Service Delivery: Manage team activities of Specialists, Team Lead, Lead Experts, Experts to deliver regular M&S reporting to the markets in scope and achieve the defined KPI targets in terms of timeliness and accuracy, issue escalations and resolutions with the relevant partners’ involvement, drive standardization across operation activities, contribute to development of strategy to be fit for the future
- Team Management: Monitor team performance against targets and KPIs, manage productivity and workload distribution, ensure service sustainability, drive process improvements, support development and succession planning, foster open communication, lead hiring, maintain team motivation, and implement automation solutions
- Strengthening Foundations: Represent GBS Manila in cross-functional collaborations, drive best practice sharing, and ensure all SOPs and important documents are updated and relevant.
- Stakeholders Management, Business Relationship: Build productive relationships with key stakeholders, demonstrate business partnership and customer centricity, and embed these values within the team.
- GBS Strategical Goals & Priorities and Functional Champion roadmap: Standardize processes and operations to enhance productivity and efficiency, and support the Functional Champion team in implementing the strategic roadmap
- Manage various tasks and projects as they arise and upon manager’s request
Requirements:
- Bachelor / University Degree preferably in Economics, Business or Math.
- 8-10 years of professional experience with strong focus in reports / service delivery, data analytics and project management and people management
- Proficiency in Excel and PowerPoint
- Experience with automation tools (VBA, Macro), Power BI, SQL, Java, Python
- Strong project management and stakeholder collaboration abilities
- Excellent presentation and communication skills
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Proven experience leading people and managing direct reports, with a strong track record of developing and guiding teams.
What to Expect:
At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you’ll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.