AMS Analyst 2 – RPA/ Intelligent Automation – ID (Jakarta, ID) Full Time

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Work you will do

The Artificial Intelligence & Data team (AI&D) leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy, Growth & Innovation portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets.

This role sits within the Artificial Intelligence & Data team of Deloitte Southeast Asia, which encompasses data, analytics and cognitive automation (CA). As a consultant in this group, you will deliver our Intelligent Automation solutions: robotic process automation, intelligent character recognition, chatbots/virtual assistants and artificial intelligence.

Primary responsibilities include:

• Analyzing and understanding the business processes before identifying and communicating the technical software requirements.
• Configuring new automated processes and objects using core workflow principles that are efficient, well- structured, maintainable, and easy to understand.
• Support existing processes and implement change requirements as part of a structured change control process.
• Ensure communication within Deloitte’s network of Intelligent Automation experts on typical process, methodology, tools and RPA principles.
• Troubleshoot the RPA configuration settings and resolve issues

• Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
• Approaches development from a modular point of view, ensuring reusability and ease of maintenance
• Configure/develop in accordance with best practices ensuring a reliable and hardened automation
• Maintain documentation according to firm standards, best practices, and standard operating procedures
• Identify issues escalated by L1 to be escalated to L3 or Involve the application team for resolution

• Alert Monitoring, Reporting and Escalations 

• Monitor the robot logs, Virtual Machine alerts and notify the concerned team and process the requests from the end-users to level 2 and level 3 support engineers
• Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
• Monitor, Troubleshoot and fix & integrations between RPA & Managed nodes/echo systems

• End-user Trouble Tickets / Issues

• Resolve End User issues related to Robotics processes escalated by L1
• Provide workaround solutions where possible for business continuity
• Document new issue as the knowledge base
• Update knowledge base from incident tickets to perform L1 handover activity

• Liaise with the L3 Support team for patches related to RPA Orchestrator and design tools.
• Escalation and Interaction with the CoE team in case of any platform instability (RPA)
• Continuous enrichment of Monitoring to avoid any incidents and gaps

Enough about us, let’s talk about you

If you are someone with:

• Bachelor or Masters’ Degree in any relevant discipline.
• Minimum 1 years of working experience as a Software Engineer or Software Developer.
• Mastery of one programming language: C, Java, .Net, Python.
• Certification UiPath (advanced), Automation Anywhere (master) or BluePrism (professional) is mandatory.
• Strong analytical skills, excellent oral and written communication skills in English, be self-motivated and be able to work in stressful situations with changing priorities.
• Driven, tenacity, client-focused, results-oriented with proven demonstration of sound business acumen, teamwork and leadership qualities

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Tagged as: Assistant, Consultant, Developer, Engineer, IT, ITI