Assistant Restaurant Manager – Palmeraie Rotana Resort – Marrakesh Palmeraie Rotana Resort - Marrakesh Rotana

• Ensure total customer satisfaction.
• Identify training needs and propose training plans in collaboration with the restaurant manager to maintain professionalism.
• Regularly plan and provide on and off-site training to achieve staff service and knowledge standards.
• Attend daily briefings or meetings or even conduct briefings in the manager’s absence and ensure adequate communication with the team to respond to customer requests.
• Monitor the establishment’s incomes and costs as well as current promotion trends.
• Contribute to new promotional ideas to increase the number of customers and revenue.
• Analyze and improve the performance of all aspects of establishment operation.
• Monitor work schedule organization on a weekly basis to meet operational needs: scheduling, organization and service follow-up, team schedules, and grooming
• Follow-up from the setup to the end of service, reception, and security teams under the supervision of the restaurant manager.
• Supervise the overall point of sale activity in the absence of the restaurant manager.
• Directly address customer complaints or consult with the restaurant manager to maintain customer satisfaction.
• Train on personal presentation standards and monitor the weekly checklist to maintain a professional appearance.
• Monitor hygiene and cleanliness standards in the establishment and maintenance of all service equipment in accordance with hotel standards.
• Operate in a safe and environmentally respectful manner to protect the health and safety of customers and employees and protect and preserve the environment.
• Comply with hotel environmental, health, and safety policies and procedures.

Tagged as: Assistant, diploma, food & beverage, hotel, labor, management, manager, promotion, reception, Restaurant Manager, Rotana

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