Concierge Supervisor – Onyx Arjaan by Rotana Onyx Arjaan by Rotana Rotana

Job Summary:
The Concierge Supervisor is responsible for overseeing the daily operations of the concierge team, ensuring exceptional guest service, coordinating guest requests, and maintaining a high level of professionalism at all times.

Job Responsibility:
– Supervise and coordinate the activities of the concierge team to ensure efficient operations and exceptional guest service.
– Train, mentor, and provide ongoing support to concierge team members.
– Handle guest inquiries, requests, and complaints in a professional and timely manner.
– Assist with scheduling, payroll, and performance evaluations of the concierge team.
– Monitor and maintain the cleanliness and organization of the concierge desk and surrounding area.
– Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
– Stay up-to-date on local attractions, restaurants, and events to provide guests with relevant information and recommendations.

Candidate Requirements:
– Previous experience in a customer service or hospitality role, with at least 1-2 years in a supervisory position.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– Ability to work well under pressure and handle multiple tasks simultaneously.
– Knowledge of the local area and attractions is a plus.
– Flexibility to work evenings, weekends, and holidays as needed.

Tagged as: Customer Service, erp, hospitality, ITI, labor, management, Rotana

Source ⇲
Rotana Jobs