Job Summary:
The Guest Relations Manager will be responsible for ensuring the highest level of guest satisfaction by overseeing all aspects of guest services and relations within the organization.
Job Responsibility:
– Develop and implement strategies to enhance guest experience and satisfaction.
– Supervise and train guest relations staff to ensure excellent service delivery.
– Handle guest feedback and resolve any issues or complaints in a timely and professional manner.
– Coordinate with various departments to ensure seamless guest service throughout their stay.
– Maintain guest records and ensure confidentiality of sensitive information.
– Monitor guest satisfaction metrics and implement improvements based on feedback.
– Collaborate with the sales and marketing team to promote guest loyalty and retention programs.
– Stay updated on industry trends and best practices in guest relations.
Candidate Requirements:
– Bachelor’s degree in Hospitality Management or related field.
– Proven experience in a similar role within the hospitality industry.
– Strong leadership and communication skills.
– Excellent problem-solving abilities and customer service orientation.
– Ability to work well under pressure and handle multiple tasks simultaneously.
– Proficiency in MS Office and hospitality management software.
– A positive attitude and a commitment to delivering exceptional guest service.
Posted Date: | 2024-03-28 |
Job Location: | Bahrain – Manama |
Department: | Front Office |
Career Level: | Management |
Gender: | Female |
Tagged as: Customer Service, hospitality, ITI, labor, management, manager, marketing, Rotana, sales, ship
Source ⇲
Rotana Jobs
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