Housekeeping Supervisor – Babylon Rotana

•      Prepare and delegate daily tasks to Housekeeping Attendants and provide Houskeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
•      Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
•     Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
•   Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
•      Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
•     Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
•     Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping
•      Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards

Tagged as: Assistant, attendant, Director, Engineer, hotel, housekeeping, Housekeeping Attendant, Housekeeping Supervisor, IT, management, PR, Quality Assurance, Rotana

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