Key Account Manager (Caricom) (San Juan, PR, PR) Full Time

No Relocation Assistance Offered
# 135431 – San Juan, Puerto Rico, United States

In today’s dynamic retail environment, it is an exciting time to be a part of the Customer Development team at Colgate. Our highly energetic and focused Customer Team is dedicated to driving growth for Colgate Palmolive in this ever-changing landscape. What role will you play as a member of the Customer Development Team? As the Customer Development Manager you will have directional responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service.

You’ll develop plans to deliver designated account strategies and champion a mindset with your colleagues to create solutions where Everyone wins and productivity of investments increases. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.

Job Description

As the Customer Development Manager you will have directional responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service. You’ll develop plans to deliver designated account strategies and champion a mindset with your colleagues to create solutions where Everyone wins and productivity of investments increases. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.

Essential Functions

• Use competencies to formulate a strategic plan to ensure maximum volume, profitability and customer service.
• Provide leadership for both the Direct and Broker Sales force within the geographic team.
• Directional responsibility for the combined efforts of direct reports and broker personnel at all accounts to deliver sales objectives on volume, spending and retail execution.
• Responsible for developing plans to deliver designated account strategies (CP funding designation, Market all commodity volume impact, volume, etc).
• Conduct detailed analysis of business trends in each account to include brand share, pricing, promotion levels, and trade class development.
• Ensure post-evaluation (through Direct Reports) of ALL promotions (results vs. objective, implementation accuracy, etc), supporting qualitative commentary, communicating results to the commercial team, and using the results of promotion evaluations to refine customer tactics.
• Stimulate a team approach across all functional areas involved in developing key customers’ business.
• Recruit, train and develop team personnel so that each individual performs at their highest potential.
• Develop people to maximize career advancement while promoting and encouraging the use of technological skills
• Build and manage relationships with key players and the customers at the regional/or store level.
• Develop customer investment strategy, consistent with Retail Environment strategy, brand strategy, and Shopper Insights.
• Provide substantial input in translating bottom up brand plans into Customer/CPG targets
• Leverage consumer insights associated with strong Colgate product equities to drive incremental growth.
• Collects information on the external environment, conducts post-evaluation analysis and incorporates learning into future customer/RE strategy.
• Provide CPG/Customer Insights in the development of commercial guidelines and category/brand strategies and targets.
• Lead the translation of top – down customer targets into long term bottom up customer plans, incorporating customers’ objectives and creating joint, “win-win” customer plans while managing the P&L.
• Responsible for instituting a Return on Investment mindset among the entire team to ensure focus on maximizing productivity of investments.
• Oversee the execution of 5P strategy implementation within established commercial guidelines
• Ensure systematic post evaluation of 5P activities and develop detailed understanding of the effectiveness of different investment levers (e.g., for promotions to calculate lift, return on investment, cannibalization effects, forward buying/pantry loading and all other relevant metrics)

Experience

• Bachelor’s Degree
• At least 5 years experience in sales roles or adjacent experiences.
• Experience working with a syndicated service (Nielsen, IRI) account.
• Experience working in consumer product goods.
• Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs)
• English proficiency.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.

Tagged as: Account Manager, Customer Service, Intern, IT, ITI, Key Account Manager, learn, manager, PR, promotion, Reach, retail, sales, ship, trade

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