Manager – Microsoft Dynamics CRM (Technical) – SG (Singapore, Singapore, SG) Full Time

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals. 

Work you will do 

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.
Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. 

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners. 

You will:

•    Work alongside the wider team, lead the overall technology solution, planning and estimation for complex projects.
•    Drive innovation and continuous improvement in design and delivery practices of Microsoft Dynamics solutions based on customer requirements.
•    Design and develop
•    Implement User Stories in an agile approach for CRM Systems.
•    Analyses technical requirements and translates them into implementable application designs and configurations. Evaluates possibilities with different technologies and platforms
•    Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
•    Create and defend solution estimate and SOW
 

Your role as a leader 
•    Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholders.
•    Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
•    Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
•    Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
•    Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.
 

Enough about us, let’s talk about you

If you are someone with: 

•    Tertiary qualification in a relevant software or engineering discipline.
•    Minimum 8 years of implementation experience and minimum 4 years of experience in configuring and customizing in Microsoft Dynamics CRM. Relevant certification(s) on the technical will be a plus.
•    Coding experience using C#.net and javascript in CRM 
•    Experience with SQL server Drive and determination to continually learn new things and develop yourself.

•    Lead technical design sessions with client’s technical team/architects; architect and document technical solutions aligned with client business objectives; identify gaps between client’s current and desired end states.
•    Strong understanding of Agile / Iterative delivery methodology.
•    A natural team player who enjoys working with others to solve problems and sharing knowledge.
•    Willing to push the technical limits and find the best solution for the business and our customers.
•    Drive, tenacity, client focused and results oriented.
•    An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
________________________________________

Next Steps 
So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.
 

Tagged as: CRM, Engineer, IT, ITI, Java, JavaScript, labor, learn, manager, marketing, PR, Reach, sales, ship, technical

Source ⇲