Operations Support Coordinator – Saudi National – Centro Waha

We are currently seeking passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service to our guests.

As an Operations Support Coordinator you are responsible to facilitate the guest’s arrival, stay experience and departure by streamlining the operation and communication between all operational departments to ensure every guest stay will become a memorable experience whereby. Reporting to Director of Operations Support, your role will include key responsibilities such as:

• Maintain effective communication with all related departments to ensure a smooth service delivery
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the departments.
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure all accounting auditing practices are in compliance with company policy
• Comply with the hotel environmental, health and safety policies and procedures

Tagged as: Customer Service, Director, hotel, IT, ITI, PR, SMO

Source ⇲
Rotana Jobs