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**Job Number** 23096171
**Job Category** Sales & Marketing
**Location** Manila Marriott Hotel, 2 Resorts Drive, Newport World Resorts, Manila, Philippines, Philippines
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Job Overview:**
The sales manager partners with the proactive sales team and handles property based functions to achieve business closure. Responsible for maximizing catering revenue through increased bookings across multiple segments. Handles customer inquiries within predefined parameters and communicates booking information to hotel service departments. Actively up sells each business opportunity to maximize revenue for the property. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
**DUTIES & RESPONSIBILITIES AS A SALES MANAGER – EBC**
Business Context
+ Create awareness with regards to the hotels meeting and banqueting facilities
+ Implement brand standards in all sales processes
+ Shift market share from the competition with specific focus on group segment
Sales and Marketing
+ Responds in a timely manner to all incoming group/catering opportunities
+ Ensures business booked is within hotel parameters
+ Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required. Manages and maintain account files.
+ Effectively manages business opportunities and maximizes revenue
+ Maximizes revenue by up selling packages and creative food and beverage
+ Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
+ Closes the best business opportunity based on market conditions and specific property needs
+ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
+ Builds and strengthen relationships with existing and new customers to enable future bookings
+ Effectively manages and develops relationships with key internal and external stakeholders.
+ Effectively uses sales resources and administrative/support staff
Guest Satisfaction
+ Sets a positive example for guest relations.
+ Establishes clear expectations for customers and the property throughout the sales process.
+ Transfers accurate, complete and timely information to operating departments at the property.
+ Effectively resolves guest issues that arise as a result of the sales process; brings issues to the attention of property leadership team as appropriate.
+ Participate in guest satisfaction review sessions to identify areas of improvement; takes ownership of results and shares recommendations to address guest service issues
Other
+ Performs other duties as assigned to meet the business need
**Candidate’s Profile:**
Experience:
+ A minimum of three years of sales experience with a reputed international hotel chain
+ Experience in handling top producing accounts and complex group and catering business opportunities
Skills and Knowledge
+ Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
+ Possesses excellent telephone sales skills
+ Strong customer development and relationship management skills
+ Knowledge of group, extended stay and transient business
+ Knowledge of all Marriott lodging products, culture and brand strategies
+ Knowledge of contractual agreements and legal implications
+ Ability to develop and implement successful sales strategies for individual accounts
+ Knowledge of operations
+ Knowledge of need time strategy as developed by revenue management
+ Understands revenue management functions and account profitability
+ Strong communication skills (verbal, listening, writing)
+ Strong problem-solving skills
+ Effective decision making skills
+ Effective conflict management skills
+ Ability to influence others
+ Strong organization skills
+ Good negotiation skills
+ Ability to develop and maintain relationships (e.g. associates, customers, vendors)
+ Strong customer and associate relation skills
+ Ability to use standard software applications and hotel systems (e.g. Opera)
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott** is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
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