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Process Analyst Manager (Warsaw, MZ, PL, 00-000) Full Time
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Learn more: jti.com
Department: GBS IT Global
Position: Process Analyst Manager
Location: Warsaw, Poland
Contract Type: Local, Permanent
Report to: Business Expert Manager
Process Analyst Manager
What this position is about – Purpose:
The position exists to provide expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance). In this respect, this person will be responsible for the resolution of minor and complex incidents & change/service requests and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential. Upon request, this person will be part of a specific approved project as a customizing expert. Team working capabilities, creativity, decision making, easy learning, knowledge retention and putting into practice of them, willingness to work, service attitude and cooperation.
What will you do – Responsibilities:
- Having the ownership of the application support requests coming from the Global Service Desk (GSD) and or power users, he/she provides application support for both Production and Development through the resolution of minor and complex incidents & change/service request
- Develop relationships with customers to understand their needs, and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application
- Assist the Business/Process Expert in redesigning or adapting business processes to a change request. Ensure the alignment of the request to the GRM . Assist the Business/Process Expert in designing specifications, testing and implementing business process changes
- Maintain up-to-date appropriate documentation in his/her scope of responsibility this includes BPMLs, Process flows, Enterprise structure and CC operational procedures. Working together with power users on documenting the processes from a business perspective
Who are we looking for – Requirements:
- University Degree or equivalent
- 2-4 years of working experience with SAP, preferably in the areas of application support and customer service in a global and multicultural environment
- Business experience in related areas a plus
- SQL – basic knowledge. If advanced, would be a plus
- MS Access – basic knowledge. If advanced, would be a plus
- Excel – formulas, PowerQuery
- SharePoint (Nintex would be a plus), PowerAutomate
- Knowledge/experience with SAP Business Warehouse (BW) would be a plus
- Fluent in English (written & spoken)
What are the next steps – Recruitment Process:
Thank you very much for your interest in the role.