MY RESUME

 

Patsy D’costa

Dubai, UAE

Mobile: +971- 522017590

E-Mail Address:dcosta22@rediffmail.com

Key Skills:

A highly organized and detail-oriented person dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve company goals. A solution- oriented mindset gives me a proven ability to manage deadlines of all-important tasks to the highest standard with a meticulous attention to detail.

 

PROFESSIONAL EXPERIENCE

 

1)      Feb 2019 till date                           Designation: Reservations & Sales Executive

Ghaya Grand Hotel, Dubai [5 STAR Deluxe – 765 rooms]
P.O. Box 392360, Dubai Production City, UAE
Phone: +971-522017590

 

DUTIES AND RESPONSIBILITIES:

·   Reporting to the Resident Manager

·   Having knowledge of entire Reservation Procedure according to Hotel manual system.

·   Handling of day –to-day correspondences, replying to guests with confirmation

·   Allocating daily tasks to Reservations staff.

·   Review reservation booked and arrival report daily.

·   Responsible for training reservations associates.

·   Responsible for implementation of policies and procedures.

·   Ensure special handling of repeats guest and very VIP guest.

·   Observes and ensures that proper telephone manners are maintained at all times

·   Monitors and coordinates group reservations activity

·   Follows up tentative bookings and update reservation status

·   Review room blocking for Long Stay.

·   Maintain cordial relations with commercial clients and inter – departments.

·   Assist in preparing daily, weekly & monthly reports

·   In absence of Executive Assistant of the General Manager, handled GM office duties

 

 

2)   15th Nov ’18 – 31st Jan 2019:          Designation: Agency Development Manager

Max Life Insurance Company

Margao  Goa

 

 

3)      Oct 2017 – Nov 2018       :              Designation: Reservations & Sales Manager

Regenta Resort Varca, Goa – by Royal Orchid

Website: www.royalorchidhotels.com

 

DUTIES AND RESPONSIBILITIES:

·         Reporting to the General Manager

·   Having knowledge of entire Reservation Procedure according to Hotel manual system.

·   Responsible for Hotel and Local Reservations and handling day –to-day correspondences

·         Review reservation booked and arrival report daily.

·         Training of staff.

·         Responsible for implementation of policies and procedures.

·   Liase with Regional sales offices in regards to occupancy, Rates Reservation’s Analysis.

·   Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.

·   Responsible for various Production reports and supply to each department concerned.

·         Ensure special handling of repeats guest and very VIP guest.

·         Monitors and coordinates group reservations activity

·         Follows up tentative bookings and update reservation status

·   Reviews no-show and cancelled reservations and processes charges according to hotel’s policy

·         Responsible for work schedule

·         Assist in preparing daily, weekly & monthly reports

·         Handling sold out positions

 

 

4)      January 2017 – October 2017:           Designation: Manager Front Office

Baywatch Resort [4 STAR Deluxe – 109 rooms]

Sernabatim Beach, Colva Goa

Website: www.sandahotels.com

 

DUTIES AND RESPONSIBILITIES

·   Reporting directly to Director- Hotel and communicating all pertinent matters affecting guest service and hotel operations.

·   Providing functional assistance to all departments.

·   Prompt attention to guests needs and resolving related problems

·   Supervising and directing Reception and Reservations personnel whenever needed. Handling sold out positions

·   Supporting and assisting Front Office staff, Guest Relations and all departments at peak periods.

·   Ensuring VIPs guests receive special attention – and passing information to concerned departments

·   Inspecting front of house and back of house regularly for cleanliness and other requirement.

·   Monitoring appropriate standards of conduct, uniform, hygiene, and appearance of staff.

·   Promoting inter-hotel sales and in-house facilities.

·   Checking billing instructions and monitoring guest credit

·   Analyses the rate variance report to ensure rooms revenue control

·   Fully conversant with all hotel emergency procedures.

·   Ensuring front line staff complies with FIT Marketing techniques and maximizes sales.

·   Supervising cashiering activities during shift

5)      February 2007 – December 2017      :Designation: Executive Assistant & Charter sales

Baywatch Resort [4 STAR Deluxe – 109 rooms]

Sernabatim Beach, Colva Goa

Website: www.sandahotels.com

 

DUTIES AND RESPONSIBILITIES

·   Provide administrative and clerical support to departments or individuals.

·   Schedule meetings and arrange conference rooms.

·   Taking down the minutes of the meeting

·   Alert manager about cancellations or new meetings.

·   Managing travel schedule.

·   Handling information requests.

·   Prepare correspondence and stuff mail into envelopes.

·   Arrange for outgoing mail and packages to be picked up.

·   Prepare statistical/ Budget and month end reports.

·   Prepare confidential and sensitive documents.

·   Coordinates office management activities.

·   Determine matters of top priority and handle accordingly.

·   Prepare agenda for meetings.

·   Takes and transcribes dictation.

·   Plans events and volunteer activities.

·   Maintain office procedures.

·   Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.

·   Operate office equipment, such as photocopy machine and scanner.

·   Coordinate committees and task forces.

·      Relay directives, instructions and assignment to executives.

·      Receive and relay telephone messages.

 

6)      October 2005 – January 2007          :   Designation: Reservations Assistant

Club Mahindra Varca Beach [5 STAR – 209 rooms]

 

7)      Jan 2005 to Sept 2005                    :   Designation: General Manager Secretary

Haathi Mahal- Property of Royal Goan Beach Resorts

 

Educational Background
• Passed BBA through Dr. C. V. Raman University (Distance Education)

·   HSSC

• SSLC

Computer Skills
Well versed in Microsoft Office/ windows 2007(i.e. word, PowerPoint, Excel)

Well versed in following PMS package:

Ø  Innfront SQL server – 2005 package

Ø  IDS Next Hotel PMS

Ø  Protel Hotel management suite – 2018

Have fair knowledge of Coral Draw

Email / Internet Fundamentals.
Certification

“Train the Trainer” certification from Ghaya Grand Hotel

 

__________________________________________________________________

Activities

Highlights:  Was Incharge of all the social activities conducted in the group of Sanda Hotels consisting of: Baywatch Resort, Dudhsagar Spa Resort & Beach House

Activities comprising of:

ü  Uniform distribution for needy children

ü  Serving of food in old age homes, orphanages & Caritas centres

ü  Organizing health camps in collaboration with local health centres for villagers

ü  Organizing blood donation camps

ü  Beach Cleaning

ü  Road Side cleaning

ü  Other religious activities

 

Trustee // signing authority of JUST IMAGINE charitable trust:

·         Providing provisions for Asro & Care Home – Rivona

·         Educational fees for needy

·         Support for special children school in Mollem

·            Supporting Care home at Gundolim – Karnataka

Strengths

·            Good relationship skills within the organization.

·            Group co-ordination and like to work as a team

·            Commitment to work and willingness to learn more latest technologies.

·            Ability to adapt to any working environment.

 

DECLARATION: I do hereby solemnly affirm that all the information furnished above is true to the best of my knowledge and belief.

(Certificates & References will be provided on Requirements)

 

 

Date: –/–/—-                                                                                                  Place: Dubai, U.A.E.